Student at the 2019 Tournament of Technology
Tournament of Technology - copy 2

Mission Statement

At Learner Support, our mission is to empower students and staff by providing comprehensive technical assistance and support. With a deep understanding of the challenges faced in a rapidly evolving digital landscape, we are committed to repairing computers, resolving technical issues, and delivering software and hardware support with efficiency and expertise. Our dedicated team strives to create a seamless learning environment by offering innovative solutions, reliable guidance, and personalized assistance. Through our unwavering commitment to exceptional service, we aim to facilitate a smooth and uninterrupted educational experience, enabling learners and educators to thrive in their pursuit of knowledge.


Helpdesk Phone: (559) 457-2600

Helpdesk Email:

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Family Learning and Technology Support (FLATS)

In order to prepare students to succeed in a global, high-tech, information-rich society, we are committed to ensuring that all students have access to and are capable of using technology. As one of the largest school districts in the state, serving the needs of our students and their families requires state-of-the-art devices, connectivity, innovative software, and necessary support. The Family Learning and Technology Support Center provides assistance to students and families with devices, the ATLAS Student and Parent Portal, and other technology-related subjects, in support of both on-campus and distance learning environments.


FLATS Phone: (559) 457-3939
FLATS Email:

Approved Devices and Software List

In this page there is list of approved devices, i.e., Computers, Clever Apps, printers, and Windows Operating systems.


The District’s Cybersecurity website contains various cybersecurity and information security topics, including the Phishbowl blog. The Phishbowl has the latest security news and real-world phishing examples sent to district staff. The site also contains information on cybersecurity awareness training, security policies, and processes.

Meet the Team

Our team is built with many different faces and we would like you to meet the many people that help support Fresno Unified.


Microsoft Team Tutorial

Printer Setup

Promethean Training

EdTech is your one stop shop for all you technology guides and video for new tech coming into Fresno Unified.

Teacher Device Refresh Program

Teacher laptops are refresh every 4 years. Teachers will receive an email at the beginning of the year about instruction on how to receive their new laptop. Devices will be able to swap at Flats center or Brawley Warehouse location. If you have any question please email

  • Sites are responsible to keep computers current and working; sites are charged for computer repair costs.
  • Computer equipment is exchanged for like or better equipment. Cost to exchange:
    • Microsoft Surface Pro Repairs = $500
    • Laptops with screen larger than 12″ (teacher laptop) = $250
    • Laptops with screens smaller than 12″ (student laptops) = $150
  • Purchase new computers from the Purchasing website

Fresno Unified News

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